Terms & Conditions of Sales
These general conditions define the rights and obligations of the parties within the framework of the remote reservation of services offered by our establishment, the contact details of which are specified in this reservation confirmation document. They govern all the steps necessary for the reservation and the follow-up of the reservation between the contracting parties. The customer acknowledges having read and accepted these general conditions of sale and the conditions of sale of the reserved rate accessible on our reservation platform. These general conditions of sale apply to all reservations made online, via our reservation platform.
The customer chooses the services presented on our booking platform.He acknowledges having read the nature, destination and booking methods of the services available on our booking platform and having requested and obtained the necessary and / or additional information to make his booking in full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability to his needs, so that our responsibility cannot be sought in this regard. The reservation is deemed accepted by the customer at the end of the reservation process.
- Booking process
Reservations made by the customer are made via the dematerialized reservation voucher accessible online on our reservation platform. The reservation is deemed to have been made upon receipt of the reservation voucher. The customer undertakes, prior to any reservation, to complete the information requested on the voucher or the reservation request. The customer certifies the veracity and accuracy of the information transmitted.After the final choice of the services to be reserved, the reservation procedure includes in particular entering the credit card in the event of a guarantee or prepayment request, consultation and acceptance of the general conditions of sale and the conditions of sale of the reserved rate. before the validation of the reservation and, finally, the validation of the reservation by the customer.
- Acknowledgment of receipt of the reservation
Our reservation platform acknowledges receipt of the customer's reservation by sending an email without delay. In the case of online reservation, the acknowledgment of receipt of the reservation by e-mail summarizes the contract offer, the reserved services, the prices, the sales conditions relating to the selected rate, accepted by the customer, the date reservation made, information relating to after-sales service, as well as the address of the seller's establishment to which the customer can submit complaints.
- Cancellation or modification by the customer
Customers are reminded, in accordance with article L. 121-21-8 12 ° of the Consumer Code, that they do not have the right of withdrawal provided for in article L. 121-21 of the French Consumer Code. consumption. The conditions of sale of the reserved rate specify the terms of cancellation and / or modification of the reservation. Reservations with prepayment may not be subject to any modification and / or cancellation. The sums paid in advance that are the deposit will not be refunded. In this case, it is mentioned in the conditions of sale of the tariff. When the conditions of sale of the reserved rate allow it, the cancellation of the reservation can be made directly with the establishment, whose telephone numbers are specified on the confirmation of the reservation sent by email. All reservations are personal and cannot under any circumstances be transferred to a third party, whether free of charge or against payment.
- Consumption of the service
In application of the regulations in force in certain countries, the customer may be asked, on arrival, to complete a police form. To do this, the customer will be asked to present an identity document in order to check whether or not he must complete the police form. Any behavior contrary to good morals and public order will lead the establishment to ask the customer to leave the establishment without any compensation and or without any refund if a payment has already been made. For establishments with Internal Regulations, the customer accepts and undertakes to comply with said regulations. In the event of non-compliance by the client with one of the provisions of the Internal Regulations, the establishment will be obliged to invite the client to leave the establishment without any compensation and or without any refund if a payment has already been made. been carried out.
The photographs presented on our booking platform are not contractual.Even if every best effort is made to ensure that the photographs, graphic representations and texts reproduced to illustrate the establishments presented give as exact an overview as possible of the services offered, variations may occur between the time of booking and the day of the reservation. consumption of the service. The establishment cannot be held responsible for the non-performance or improper performance of the reservation in the event of force majeure, due to a third party, due to the customer, in particular the unavailability of the Internet network, impossibility of access to the website, external intrusion, computer viruses or in the event of prepayment not authorized by the cardholder's bank. Any reservation or payment that is irregular, inoperative, incomplete or fraudulent for a reason attributable to the customer will result in the cancellation of the order at the customer's expense, without prejudice to any civil or criminal action against the latter.
Complaints relating to non-performance or improper performance of the reserved services must, under penalty of foreclosure, be brought to our attention in writing within eight days after the date of departure from the establishment.
The prices relating to the reservation of services are indicated before and during the reservation. The prices are confirmed to the customer in the amount inclusive of tax, in the establishment's commercial currency, and are only valid for the period indicated on the booking platform. If the debit at the establishment is made in a currency other than that confirmed on the reservation, the exchange costs are the responsibility of the customer. All reservations, regardless of their origin, are payable in the establishment's local currency, except for special provisions indicated on site. Unless otherwise stated on the booking platform, additional services are not included in the price.Taxes (local taxes, tourist taxes, etc.) where applicable, presented on the rates page, are to be paid directly to the establishment on site. The prices take into account the VAT applicable on the day of the order and any change in the rate applicable to VAT will be automatically reflected in the prices indicated on the invoice date. Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will be automatically reflected in the prices indicated on the date of invoicing.
The customer communicates his bank details as a guarantee of the reservation except for special conditions or rates, by credit or private bank card (Visa, Mastercard, American Express, Diners Club ... according to the possibilities offered by the establishment's reservation platform ) by indicating directly, in the zone provided for this purpose (entry secured by SSL encryption), the card number, without spaces between the figures, as well as its validity date (it is specified that the bank card used must be valid at time of consumption of the service) and the visual cryptogram. He must present himself at the establishment with the bank card which enabled him to guarantee the reservation. The payment is debited at the establishment during the stay, except in the case of special conditions or rates where the partial or total debit of the payment is made during the reservation. This prepayment is called a deposit.In the event of a no show (reservation not canceled - customer not present) of a reservation guaranteed by credit card, the establishment will debit the customer, as a lump sum, for the amount indicated in its general conditions and special conditions of sale. The establishment has chosen elloha.com/stripe.com to secure online payments by credit card. The validity of the customer's payment card is verified by stripe.com. There may be a refusal of the payment card for several reasons: card stolen, card blocked, limit reached, entry error, etc. In the event of a problem, the customer must contact his bank on the one hand, the establishment on the other hand to confirm their reservation and method of payment. In the case of a rate subject to online prepayment, the amount paid in advance, which is the deposit, is debited at the time of booking. Some establishments can generate invoices / notes electronically; the original file is certified and available online at the internet address provided by the establishment.
- Respect for private life
The customer is informed, on each of the personal data collection forms, of the mandatory or optional nature of the responses by the presence of an asterisk. The information processed is intended for the establishments, elloha.com, its entities, its partners, its service providers (and in particular online payment providers). The customer authorizes elloha.com to communicate his personal data to third parties on the condition that such communication proves compatible with the performance of operations incumbent on elloha.com under these general conditions and in connection with the Customer Protection Charter. personal data. In particular when paying online, the customer's bank details must be sent by the stripe.com payment service provider to the establishment's bank, for the execution of the reservation contract.The customer is informed that this data transfer can therefore take place in foreign countries that do not have adequate personal data protection within the meaning of the Data Protection Act. However, the customer consents to this transfer necessary for the execution of his reservation. Constellation SAS / Stripe.com in their professional capacity, are committed vis-à-vis the establishment to take all security measures and respect for data confidentiality for said data transfers.
- Convention of proof
Entering the required banking information, as well as accepting these general conditions and the booking voucher or request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. The computerized registers kept in the computer systems of elloha.com. will be kept under reasonable security conditions and considered as proof of communications, orders and payments between the parties.The customer is informed that his IP address is recorded at the time of booking.
- Force majeure
Force majeure means any event outside the parties that is both unpredictable and insurmountable which prevents either the client or the establishment from fulfilling all or part of the obligations provided for in the contract. Are considered as force majeure or fortuitous event those usually recognized by the jurisprudence of French Courts and Tribunals. Each party cannot be held responsible towards the other party in the event of non-performance of its obligations resulting from an event of force majeure. It is expressly agreed that force majeure suspends, for the parties, the performance of their reciprocal obligations and that each party bears the cost of the resulting costs.
These General Conditions of Sale are governed by the law of the country of establishment without hindering any mandatory protective provisions that may apply in the country of residence of consumers.
These General Conditions of Sale, the conditions of sale of the rate reserved by the customer, and the reservation voucher or request express all the obligations of the parties. No general or specific condition communicated by the customer may be incorporated into these general conditions. The documents forming the contractual commitments between the parties are, in decreasing order of priority, the reservation voucher or request (including the special conditions of the reserved rate) and these general conditions. In the event of a contradiction between the booking voucher and the general conditions, the provisions appearing on the booking voucher will be the only ones applicable for the obligation in question.The present general conditions of sale by internet can be modified at any time and / or supplemented by the establishment. In this case, the new version of the general conditions of sale by internet will be put online by the establishment. As soon as it is posted on the internet, the new version of the general internet sales conditions will automatically apply to all customers.
Please take note of these few lines which will facilitate your stay:Article 1 : Booking conditions:
PUBLIC RATE Flexible - 60 days
- The customer can cancel their reservation free of charge up to 60 days before arrival. The customer must pay the total amount of the reservation if he cancels within 60 days of arrival.
- The customer must pay in advance the total amount of the reservation at all times.
Article 3 : Schedules:The reception for arrivals is only open from 4.15 p.m. to 6.30 p.m. • Arrival time: the customer must arrive on the day specified in the reservation and at the times mentioned below. The studio is available from 4:30 p.m. After 6.30 p.m., the studio and reception are not guaranteed. • Departure time: The studio release time must be before 11:00 am.
Article 4 : Tourist tax: The tourist tax is 2.75% per day and per person is not included in our rates and payable on your arrival for non-classed sudios
Tourist tax: for 2 star class studios : the tourist tax is 0.90 € per person and per day and is not included in our rates and payable on arrival.
Article 5 : Animals: We inform our customers that pets are not accepted in the studio.
Article 6 Capacity of the studio:This contract is established for a specific number of people. If the number of customers exceeds this number, the owner is able to decline the additional customers.
Article 7 : Art of living and use of the premises: • Respect for a certain art of living is requested from the tenant to guarantee the tranquility of the place. In addition, you are kindly requested not to smoke in the studio. • For a question of hygiene, the host is asked not to store food in the studio. • Towels and sheets are provided on arrival and for the entire period of the stay (no daily renewal) • The customer agrees to respect the instructions for good manners appearing in the studio and in these general conditions of sale . The customer agrees to return the studio in perfect condition at the end of the stay and to declare, and financially assume, any possible degradation for which he could be responsible. • Children evolving within the domain are the sole responsibility of their parents.• The keys entrusted by us must be returned at the end of the stay, any loss or damage occurring during the period of occupancy by the customer will give rise to compensation (or replacement with our agreement) • The property and its ancillary facilities are strictly reserved for guests only and under their full responsibility. • The studios are not a place freely open to the public, please ask for our agreement to invite friends or family members to access the property.
"GOOD TO KNOW": Bed linen and towels are provided in the studio with balcony. They will not be changed during your stay. A deposit of EUR 20 will be requested upon arrival for cleaning by prepayment on the credit card if you have booked the studio with balcony. This amount will be blocked temporarily on your card and released on your departure, subject to a satisfactory inventory of the accommodation. The property does not provide daily housekeeping.The studio with balcony does not include condiments, salt, pepper, oil, coffee, tea or sugar. Please note that the accommodation has a "Dolce Gusto" brand coffee machine with capsules. pods. For the correct functioning of the coffee machine, use "exclusively" the Dolce Gusto brand. You will have the possibility to buy your capsules at the nearby supermarket.On the other hand, we inform our customers that the culinary provisions of basic necessities and household products are not provided in the studio and are the responsibility of the resident (cleaning products, towels, toilet paper etc.) The studio does not include condiments, salt, pepper, oil, coffee, tea or sugar. PRACTICAL INFORMATION ABOUT THE APARTMENT: We provide bed linen and towels in the apartment only on arrival. The cleaning is entirely and provided by you for the duration of your stay. For your meals in the apartment, 2 solutions are available to you:have your meals outside, in one of the many small restaurants at very affordable prices in the Sanctuary district; do your shopping and prepare your own meals directly in the apartment. Knowing that our furnished apartment rental does not provide everyday and essential consumer products during your stay (such as: coffee powder, coffee filter, tea, sugar, salt, pepper, oil, etc.). We inform that the tenant must: either buy in a nearby supermarket, or bring them back from his home. The wifi is at your disposal: free and unlimited. You will find a supermarket 200 meters away where you can stock up on all your errands. Please let the property know your expected arrival time at least 2 days in advance. Contact details on your booking confirmation. The establishment is not suitable for people with reduced mobility. A valid ID will be requested upon arrival. Only the persons listed on the reservation will be authorized to access the accommodation.Guests are required to show photo ID and credit card upon check-in. Please note that all special requests will be accommodated subject to availability and may incur additional charges; bachelor parties and other such parties are not permitted at this property.
Article 8 : Internet: The Residence makes available free of charge to people with a laptop or tablet equipped with a WiFi card the possibility of connecting to the WiFi network free of charge. The host is responsible for his computer. The owner cannot be held responsible for any loss, theft or damage. The host must accept the IT charter related to the use of wifi in the studio. Apartmentpadrepio studio WiFi network use charter: The purpose of this charter is to define the rules for using the studio's WiFi connection.In particular, it specifies the responsibilities of users, in accordance with the legislation and in order to allow normal and optimal use of this Internet service. • People wishing to use the Wi-Fi network must ask for the connection code on arrival • The Wi-Fi network authorizes browsing the Internet and sending electronic messages (e-mail) • Each user is legally responsible for the use they make. 'he makes this connection. He undertakes to respect the rules of computer ethics in accordance with the laws and regulations in force: - Not to consult sites of a racist, pedophile nature or inciting to hatred and violence. - Not to commit crimes and acts of piracy that infringe the rights of others and the safety of persons. - Do not intentionally carry out operations which could have the following consequences:to conceal his real identity, to appropriate the password of another user, to alter, modify data or access information belonging to other users of the network - To interrupt or disrupt normal operation of the network or one of the systems connected to the network - To connect or try to connect to a site without being authorized to do so • We ask each user of the network to remain within the framework of reasonable use with respect for other customers (bandwidth sharing for example) Trace files: All the services used generate, when they are used, "trace files", history of actions performed by users . These files store information: connection times, connection identifiers (IP address, mac address of the computer) from which the services are used. They do not contain information identifying the user. However, the use of the Wifi network is not carried out anonymously.Indeed, the decree of March 2, 2006, relating to the conservation of electronic communications data, requires the conservation of these ""traces"" for one year. In the context of legal proceedings, these files must be made available to the courts ""for the purposes of researching, ascertaining and prosecuting criminal offenses."" An extract from these files will then be linked to the extracted from the database of the users concerned. Depending on the evolution of legislation, other information may be archived. Users will be notified immediately. The user who contravenes the previously defined rules is exposed to the blocking of his Internet access on the Wifi network, as well as to disciplinary and criminal proceedings, provided for by the legislative and regulatory texts in force. As a reminder, the reference texts for IT use are:- the data protection act of January 1978 (creation of the CNIL) - the law of July 1978 on access to administrative documents - the law of 1985 on the protection of software - the law of January 5, 1988 on computer fraud - the decree of March 2, 2006, relating to the retention of electronic communications data
The owner of the studio therefore declines all responsibility in the event of: • breakdown or shutdown of technical equipment beyond the control of the Apartmentpadrepio studio • theft, loss or damage of any kind whatsoever, during or following a stay in the property (parking, accommodation, exteriors, etc.)
Article 9 : These General Conditions of Sale can be modified at any time without notice. The acceptance and respect of these conditions of sale are deemed to have been acquired upon payment of the down payments.